Refund policy

Return Policy

At PureNaturalShilajit.uk, product safety and quality are our highest priority. Since Shilajit is a food-grade natural supplement, returns cannot be accepted once the item has been delivered. This policy helps us maintain strict hygiene standards and ensures that every product reaching our customers is safe, pure, and untampered.

Exceptions – Damages or Issues
We want you to feel confident in your purchase. If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery at purenaturalshilajit@gmail.com. Include your order details and clear photos of the issue.

  • Our team will carefully evaluate your request and provide the best possible solution, which may include a replacement or a refund.

  • Please note that items returned without contacting us first will not be accepted.

Exchanges
Since our product is food-grade, we do not offer general exchanges. However, if your order is approved due to a wrong or damaged item, we will arrange the correct replacement.

Important Note

  • Returns due to a change of mind or personal preference cannot be accepted once the product has been shipped.

  • We recommend reviewing the product description carefully before making a purchase, and reaching out to us with any questions.

    Refund Policy

    We at PureNaturalShilajit.uk want you to shop with confidence. Refunds are available in certain cases where delivery or product quality does not meet our stated standards.

    Eligibility for Refunds
    You may request a refund under the following circumstances:

    1. Non-Delivery of Order

      • Domestic (UK) orders not received within 10 days of order confirmation.

      • International orders not received within 30 days of order confirmation.

    2. Product Not as Described

      • If the product you receive is not the same as what was described on our website, please notify us within 7 days of delivery. Supporting photos and details may be required to process your request.

    Refund Process

    • Once your claim is reviewed and approved, we will process your refund to the original payment method used at checkout.

    • Refunds are typically issued within 5–10 business days.

    • Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

    Exclusions

    • Refunds are not available for products that have been opened, used, or tampered with, due to food safety regulations.

    • Refunds cannot be granted for delays caused by incorrect shipping details provided by the customer.

    Follow-Up
    If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at purenaturalshilajit@gmail.com for assistance.